12/28/2023 0 Comments Continuum logmein pro no longer worksYeah I think they just introduced this, I've played around with it, but so far haven't gotten it to work. What do you all (the thread at large) use for CRM/billing/accounting? I just use quickbooks/toggl/zendesk right now, and each thing does its task ok, it just sucks the amount of manual entry and figuring stuff out come invoice time every month. ![]() I keep on thinking about using autotask, but it's just so expensive for what it is. And I'd love to talk with you more personally if you have any interest in chatting a bit. It's not ready for primetime for me, and I'm probably under 1/10th your size if you were paying Kaseya 70k.īut this is a great segue into a topic I was going to post today. To address your GFI concern - no, it hasn't changed. Simple things like scheduling a reboot were a big deal. It had a lot of promise but wasn't quite ready for primetime for us. Leads to commoditization and lower margins if your customer presentation is almost word for word match with your competitors. I found it valuable but maybe less so now that EVERYONE is following the same game plan and delivering the same services via the same tools. If you have ConnectWise go to the summit and do their educational stuff. They do a great job but the Server/Client got so bulky and slow that we moved to Zendesk, Freshbooks and Solve360. On the bright side the agents we have we actually own so we still use Kaseya but when Windows8 becomes popular we'll likely need to update our RMM. Powerful product, horrible customer relationship management. We looked at renewing but they are so scummy I decided to pass. I estimate we paid them ~$70k before ending our subscription. We've gone through a lot of ups and downs. Vty fucked around with this message at 21:48 on Oct 30, 2012 I love talking business with other MSP folk. I assumed that it simply didn't have this feature, but I found a press release at some point that specifically says it has SMS text messaging for alerts.Įdit: Here is the article dated OCT 1st that says they added SMS alerts- Įdit2: I just noticed it's even a big picture on their front page now.Įdit3: Do you guys have any interest in an IRC channel on freenode? I just joined #msp on there. I'd MUCH rather just be sent a text message that SERVER02 HAS NOT PINGED IN 15 MINUTES PLEASE FIX. Is there SOME way to add SMS text messaging to the escalation template that I'm missing? I'm really tired of them calling multiple times and leaving a VMail on the third call, typically a Vmail I can't even understand. So far we just use it as a call service to tell us servers are down, and patch/virus licensing management. What specifically? I just logged in via IE and it seems the same.Īnyway, on the topic of Continuum, I'm trying to clean mine up and make it more useful. I didn't even know anything in it didn't work and had to be done via IE. We shoulda just dropped this guy over the Middle East" Mindphlux fucked around with this message at 21:04 on Jul 13, 2012 ^_^Įdit : 25 minutes before an unintelligible and breaking up over VoIP guy from India gave me a rang. I'm about to pull the plug on my internet connection and see how fast they call me letting me know my server is down. I mean I'm billing enough, I should probably just not be cheap and man up to the plate. It's probably worth the higher cost vs GFI too. There are parts I don't like as much, like the UI and having to use IE, but I think I might be able to get over it. Already got the script, and by the way we installed MWBAM on your client desktop 5 minutes ago. I was mulling over buying some automated install product and writing scripts to do things like install MWBAM on computers to use with GFI Max - but with the realtime script execution in Continuum it's like BAM. Some of the script stuff that is just built in is blowing my mind with how easy it is. So, in other news, I'm liking the Continuum demo thus far. Users cannot get into trouble if they cannot make changes to the C:\ All user files, folders, and profiles are kept on file servers. Admin rights are removed from every user, and we perform all software installs ourselves. We run no antivirus for any of our 1000+ users. Patch management: VMware Go (Previously Shavlik Patching) Remote assistance: Teamviewer browser based Not exactly an all in one package but worth looking at some of these if you want to further reduce costs and manage more of it yourself: ![]() We have pieced together our own set of tools and it works great so far. It's mostly the idea of it and my undying hatred for Symantec. ![]() ![]() Unless they are bringing them in to the exclusion of anything else, I don't think there's anything to worry about.
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